What this involves
Tell us what you bought, what went wrong, and what the supplier has said so far.
The CPA's implied warranty against defects gives you the right to a repair, replacement, or refund (your choice, in most cases) for goods that fail within six months of delivery, without needing to prove the supplier was at fault — a right many suppliers do not volunteer, and one worth invoking directly by reference to the Act.
Unfair, unreasonable, or unjust contract terms — including terms buried in fine print that a consumer would not reasonably expect — can be challenged and set aside under the CPA, regardless of what the consumer signed.
Most disputes go first to the National Consumer Commission or an accredited industry ombud (motor, retail, etc.), and only escalate to the National Consumer Tribunal or the courts where that process does not resolve things — we work out the fastest effective route rather than defaulting to litigation.
How long does it take?
A National Consumer Commission complaint is typically resolved within 3 months. Where escalation to the Tribunal is needed, expect several months more.
What will it cost?
R3 000 to R7 500 excl. VAT
Covers: Assessing your complaint and a formal demand or complaint to the provider.
Based on 2 to 5 hours of Attorney time at our rate of R1 500 per hour, excluding VAT.
This is an estimate, not a quote. The final fee depends on the facts and how complex your matter turns out to be, and your Attorney confirms it in writing before work starts. Court fees, sheriff’s fees, counsel and other disbursements are charged separately.
Ask for a firm quoteThis page is general information, not legal advice for your situation. See our Disclaimer.